Consumer & Mortgage Loan Officer
Location: Cleveland
Category: Full-time (40 hours)
Shift: Monday – Friday & Rotating Saturday Hours
SUMMARY
The Consumer and Mortgage Loan Officer is responsible for soliciting, negotiating, underwriting and coordinating the closing of consumer and residential loans in compliance with the Bank’s lending policies and procedures.
REQUIREMENTS
• Bachelor’s degree (BA) or equivalent from a 4 Year college or university, 3 Year related experience and/or training, or the equivalent combination of education and experience. Work related experience should consist of a financial analyzing or lending background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the “SAFE Act”).
• Intermediate experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
• Intermediate experience, knowledge and training in all lending activities and terminology.
• Intermediate knowledge of commercial, construction, real estate and consumer loan processing.
• Intermediate knowledge of related state and federal lending and compliance regulations, and other Bank lending policies.
• Ability to develop marketing and business development skills with customers.
• Basic knowledge of branch operation procedures, Bank products and services.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills.
• Basic skills in computer terminal and personal computer operation, host computer system, word processing, spreadsheet, and specialty software programs.
• Intermediate typing skills to meet production needs of the position.
• Advanced math skills, ability to calculate interest, commissions, proportions, and percentages, balance accounts, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, locate routine mathematical errors, and compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with minimal or no supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
ESSENTIAL DUTIES
1. Solicits, negotiates, underwrites, and coordinates the closing of consumer and residential loans in compliance with the Bank’s lending policies and procedures.
2. Engages in business development activities and solicitation of new business, and actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
3. Assists in attaining established Bank and branch goals through active participation in sales management and officer call programs.
4. Interviews prospective applicants and requests specified information related to loan or credit application, and corresponds or re-interviews applicants to resolve questions regarding application information.
5. Performs pre-qualification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
6. Gathers and analyzes all information necessary to present a financing request to Senior Management or Loan Committee for approval, meets with existing or potential customers, visiting sites of loans, negotiates loan terms and conditions, and approves loans within established lending limits or refers and recommends acceptance to the AVP Consumer and Mortgage Loan Officer or the EVP Retail Services or Loan Committee.
7. Coordinates processing of approved loans, ensures loans are processed according to agreement, customer needs and conform to Bank lending policies, obtains sufficient information and/or documentation from customers, solves problems relative to processing and servicing of loans within his or her portfolio, and approves loan disbursements in accordance with agreements.
8. Ensures that credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved.
9. Ensures that certification or deletion of collateral is made by the appropriate personnel.
10. Negotiates, underwrites and processes renewals of credit facilities.
11. Approves loan payments, draws from lines of credit, and fund transfers within specified limits.
12. Authorizes commitment, engagement, auction and decline letters.
13. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
14. Verifies funds with mortgage companies and contractors.
15. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition.
16. Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business, assists the Bank in establishing and maintaining market position in the financing arena.
17. Reviews NSF and overdraft reports for customers assigned within his or her portfolio, and approves or declines such exceptions within established lending limits.
18. Provides deposit and loan account ratings.
19. Cross sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
20. Updates and corresponds with legal counsel and collectors on workouts, bankruptcies, and charge-offs to ensure all possible precautionary actions or measures are taken.
21. Assists in meeting annual deposit and loan growth goals assigned by Senior Management, and participates in various internal committees assigned by Senior Management.
22. Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
23. Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
24. Assumes responsibility for special projects, gathers data, and prepares reports for Senior Management, audits and other personnel.
25. Processes, solves and answers complex customer transactions, problems or inquiries.
26. Answers telephones, answers questions and directs callers to proper Bank personnel.
27. Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values, and accepts responsibility for own actions.
28. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes working environment free of harassment of any type, and builds a diverse workforce and supports affirmative action.
29. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
30. Completes administrative tasks correctly and on time, supports the Bank’s goals and values, and benefits the Bank through outside activities.
31. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
32. Performs duties specific to the position and other functions as assigned.
Cleveland State Bank is an Equal Opportunity Employer
Please submit your resume to [email protected]
